Payment Policy for Dexsopic – Premium Food Products
Effective Date: January 6, 2025
At Dexsopic, we strive to make your purchasing experience as seamless and secure as possible. This Payment Policy outlines the accepted payment methods, security measures, billing processes, and guidelines related to payments for products purchased on our website. We take the privacy and security of your payment information seriously and aim to provide you with a safe and convenient checkout experience.
1. Accepted Payment Methods
We accept a wide variety of payment methods to ensure you have flexibility when making a purchase. The following payment methods are accepted:
Credit and Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. All card payments are processed securely through a trusted third-party payment processor.
PayPal: For added security and convenience, we also accept PayPal, which allows you to make payments using your PayPal balance or linked credit/debit cards.
Apple Pay: If you’re shopping on a compatible device, you can use Apple Pay for a fast and secure payment experience.
Google Pay: Google Pay is also available for payments on supported devices. Simply link your Google Pay account to complete your purchase quickly and securely.
2. Payment Security
Your security is a top priority for us. We use the latest encryption technologies, including SSL (Secure Socket Layer) encryption, to protect your personal and payment information during the checkout process. SSL encryption ensures that any sensitive data, such as credit card numbers, is transmitted securely over the internet.
Our payment processors are fully PCI-DSS compliant, which means that they follow stringent standards for securing payment data. While we make every effort to ensure the safety of your payment information, please note that no method of online payment is 100% secure. We encourage you to follow best practices for online security, such as using strong passwords and regularly monitoring your payment accounts.
3. Sales Tax
Sales tax is calculated based on the delivery address of your order. We are required to collect sales tax for shipments within certain states in the United States, in accordance with state and local tax laws. The applicable tax rate will be displayed at checkout before you finalize your purchase.
If you are a tax-exempt organization or qualify for any other tax exemptions, please contact us directly to make arrangements prior to placing your order.
4. Order Confirmation & Billing
Once your payment is processed, you will receive an order confirmation email containing the details of your purchase, including the items you ordered, the total cost, and an estimated delivery date. Please double-check the order confirmation for accuracy. If you notice any errors, contact us immediately so we can correct the issue before shipping.
In the event of a payment issue, such as a declined transaction, we will contact you to resolve the problem. You may be asked to provide an alternate form of payment or update your billing information.
5. Promotional Discounts & Coupons
If you have a promotional code or coupon that you would like to apply to your order, please enter it at checkout. The discount will be applied to your total before taxes and shipping fees. Please note that promotional codes cannot be combined with other offers unless otherwise stated in the terms and conditions of the promotion.
6. Failed Transactions
If your payment is declined or you experience issues during the checkout process, please double-check the information you’ve provided (e.g., card number, expiration date, billing address). If the issue persists, please contact your bank or credit card provider to ensure there are no issues with your account. If you continue to experience difficulties, feel free to contact our customer service team for assistance.
7. Payment Errors & Refunds
In the unlikely event that there is a payment error, such as a double charge or incorrect transaction, please contact us immediately. We will investigate the issue and, if necessary, process a refund. Refunds will be issued to the original payment method used at the time of purchase. Refunds may take several business days to appear in your account, depending on your bank or payment processor’s processing times.
If you have any questions or concerns regarding our Shipping or Payment policies, please do not hesitate to contact us at info@dexsopic.com or call us at (815) 836-0228. Your satisfaction is our priority, and we are here to assist you every step of the way.