Refund and Return Policy for Dexsopic – Premium Food Products

Effective Date: January 6, 2025

At Dexsopic, we are committed to delivering premium food products that exceed your expectations. If you are not fully satisfied with your purchase, we are here to help. Our refund and return policy outlines the steps you can take if you need to return a product, request a refund, or exchange an item. Please review our policy below to understand your rights and the procedures for returns and refunds.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Product Condition: The item must be unused, unopened, and in its original packaging.
  • Return Period: Returns must be initiated within 30 days of the purchase date.
  • Proof of Purchase: You will need to provide proof of purchase, such as an order confirmation email, receipt, or shipping confirmation.

If the product is damaged, defective, or incorrect, we will accept the return even if it has been opened, and we will cover the cost of return shipping.

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Customer Service: Reach out to our customer service team at info@dexsopic.com or call (815) 836-0228. Include your order number, the product you wish to return, and the reason for the return.

  2. Return Authorization: Once we receive your return request, we will issue a Return Authorization Number (RAN). This number is required for processing your return, so please ensure it is included in your return package.

  3. Return Shipping: Pack the product securely in its original packaging, include the Return Authorization Number, and send it to the following address:

    Dexsopic Returns 538 Heritage Ln, Lockport, Illinois (IL), 60441

    Please note that the customer is responsible for the return shipping costs unless the return is due to a defect, damage, or incorrect order.

3. Refunds

Once we receive your returned item and inspect its condition, we will process your refund. The refund will be issued to the original payment method used for the purchase. The process may take up to 7-10 business days after we receive your return, depending on your payment provider.

Please be aware of the following:

  • Refunds will not include shipping fees, unless the return is due to an error on our part (e.g., incorrect or damaged product).
  • If the item is returned opened or damaged (except due to a defect), we may issue a partial refund or refuse the return.

4. Exchanges

Currently, we do not offer direct exchanges. If you would like a different product, please return the item following the process outlined above and place a new order for the product you wish to receive. If the return is due to a defect or mistake on our part, we will cover the shipping cost for the replacement item.

5. Defective or Incorrect Products

If you received a defective or incorrect product, we apologize for the inconvenience. In such cases:

  • Contact Us Immediately: Please notify us within 7 days of receiving your order by emailing info@dexsopic.com or calling (815) 836-0228.
  • Return Shipping: We will provide a prepaid return shipping label, and you will not be responsible for the return shipping cost.
  • Refund or Replacement: Once we receive the defective or incorrect product, we will either issue a full refund or send you a replacement item, based on your preference.

6. Non-Returnable Items

Certain items are non-returnable due to hygiene or food safety regulations. These may include:

  • Opened food products or products with damaged seals.
  • Perishable items that may expire before the return can be processed.

If you are unsure whether an item can be returned, please contact our customer service team before making the purchase.

7. Shipping Fees

  • Original Shipping Costs: Shipping fees for the initial order are non-refundable, except in cases where the return is a result of our error.
  • Return Shipping Costs: Customers are responsible for the return shipping fees unless the return is due to a defective or incorrect product.

8. Canceling an Order

If you wish to cancel an order, please contact us as soon as possible at info@dexsopic.com or call (815) 836-0228. We process orders quickly, and cancellation requests can only be honored if the order has not yet been shipped.

If your order has already been shipped, you may follow our return process once the item is received.

9. Customer Support

Our customer service team is here to assist you with any questions or concerns regarding returns or refunds. You can reach us at:

10. Why Choose Dexsopic?

We believe in the quality of our products, and we want you to have the best experience when shopping with us. That’s why we offer a straightforward and customer-friendly return and refund policy to ensure your satisfaction. If you ever encounter an issue with a product, don’t hesitate to contact us—we’re here to help!